Frequently Asked Questions
Assistance and Information for Your Lanvin Experience
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy for online purchases?
Lanvin offers a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, with all tags and protective packaging intact.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal and Apple Pay for a secure checkout experience.
Are your products authentic?
All items sold on the official Lanvin e-commerce store are guaranteed to be 100% authentic and are shipped directly from our workshops or authorized distribution centers.
Do you offer international shipping?
Yes, we ship to numerous countries worldwide. Shipping costs and delivery timelines vary based on the destination and will be calculated at checkout.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, orders are processed quickly. Please contact our Customer Service immediately if you need to request a change, though we cannot guarantee modifications once an order has entered the shipping phase.